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Difficult conversations.jpgDifficult conversations.jpg

Most employee enjoy good relationships at work. However, even in the best workplace, disagreements can occur. When this happens it’s best to address the issue early and talk about it with your manager or supervisor.

This course will help Employee to prepare you for a difficult conversation in the workplace, and provide advice on how to handle the conversation well.

Remember, if there is something wrong, most managers would prefer to resolve it quickly so both of you can get on with the job.

This course includes the following guides and resources which you can download .

Guides 
Why have a difficult conversation?
How to prepare for a difficult conversation
How to handle a difficult conversation
Manage your emotions
After the conversation
After you have left the workplace

Resources
Your conversation plan
Difficult conversations - complete guide.

Skills & Outcomes (What you'll learn !!):

Prepare for the conversation

Explain the situation clearly

Listen and considers your manager’s point of view

Manage your emotions

Agree on how to move forward

Close the conversation.

Level: Intermediate
Language: English
Competency Frameworks: Yes
Assessment: Yes
Learning Plan: Yes
Performance Measurement: Digital
Video: Yes
Certificate: No
Time: 45-60 min
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