ITIL® 4 Drive Stakeholder Value (DSV)

The ITIL® 4 Specialist: Drive Stakeholder Value (DSV) course is designed for professionals who want to transform how their organisation builds, manages, and strengthens stakeholder relationships. In an environment where customer expectations continue to rise and digital services evolve rapidly, this qualification equips you with the capabilities to shape end-to-end value experiences that deliver measurable impact.

This programme goes far beyond theory. It demonstrates how demand is converted into value through every stage of the service relationship — from engagement and design to delivery, measurement, and continual improvement. You will learn how to understand stakeholder behaviours, map value journeys, design trusted partnerships, and create service interactions that maximise satisfaction and loyalty.

Through structured frameworks, practical tools, and scenario-based learning, you will develop a robust understanding of how to influence, negotiate, communicate, and facilitate value co-creation across diverse stakeholders. Whether your role focuses on customer experience, service delivery, product ownership, business relationship management, or organisational strategy, this course gives you the language, confidence, and practical toolkit to elevate the quality of every stakeholder interaction.

Upon completion, you will be prepared to sit the ITIL® 4 Specialist: Drive Stakeholder Value certification exam — a core module of the ITIL 4 Managing Professional stream. The skills you gain will strengthen your ability to shape service culture, improve outcomes, and contribute to a more responsive and value-driven organisation.

What’s Included

✔ Accredited ITIL® 4 Drive Stakeholder Value (DSV) training
✔ Official ITIL® 4 DSV exam
✔ Comprehensive digital course materials
✔ Practice exam questions and self-assessment tools
✔ Tutor support and guidance
✔ Access to the official ITIL® 4 publications (digital)
✔ DrTutor learner support for eLearning students
✔ Certificate upon successful completion
✔ Optional extras (e.g., Take2 exam insurance) available at checkout

Delivery Options & Pricing

eLearning – Delivered by ILX with DrTutor Support

Self-paced learning with 12-month access
Approx. 12–14 hours to complete
Price: £847.00 + VAT

A flexible online learning experience ideal for independent learners wanting to study at their own pace. Includes exam voucher, progress tracking, multimedia lessons, and personalised DrTutor support throughout your study period.

Live Virtual Classroom – Instructor-Led

Real-time online training delivered by certified ILX instructors
Interactive sessions, group exercises, and exam preparation
Typical duration: 3 days (6–7 hours per day)
Price: £2,006.25 + VAT

Designed for learners who benefit from live teaching, expert guidance, and collaborative activities in a structured format, without the need to travel.

Classroom Training (In-Person)

Delivered at selected training centres
Immersive, instructor-led learning with practical workshops
Typical duration: 3 days
Price: £2,885.00 + VAT

Ideal for teams or individuals seeking a fully immersive learning experience with direct interaction, peer discussions, and hands-on exercises.