Conflict Resolution

In this course you will learn that conflict resolution is the method in which two or more parties work toward a solution to a problem. The Committed parties members involved work together to achieve a solution that solves the problem in a way that is productive.

Committed parties try to resolve the conflicts by actively communicating information about their conflicting motives or ideas to the rest of the group. At your work you may need to engage in conflict resolution with a client or team member. In organizations, conflict is expected, and good conflict management tools are needed to succeed at the best solution that solves the problem.

Three Tips for Better Conflict Resolution: Learn three ways to help resolve conflicts.

Four Types of Communication in Conflict: In this activity, you will practice choosing assertive responses to conflict.

The Five Whys: The learner will explore the techniques used to identify cause-and-effect relationships of a particular problem.

A Model for Initiating Conflict Resolution :  you'll identify and write assertive "I" statements that focus on BCF (behavior, consequences, and feelings).