ITIL® 4 Direct, Plan and Improve (DPI)

About the course

The ITIL® 4 Direct, Plan & Improve (DPI) course is designed for professionals who shape strategy, lead teams, and drive measurable improvement across IT and digital services. This certification goes beyond operational tasks — it empowers leaders to connect long-term strategic direction with day-to-day delivery, enabling organisations to stay agile, resilient, and continuously improving.

This programme equips you with the principles, tools, and governance frameworks needed to build high-performing teams, enhance value streams, embed continual improvement, and optimise decision-making. You will learn how to direct work at strategic and tactical levels, plan with clarity, integrate governance and compliance, and ensure improvements deliver real outcomes.

DPI strengthens your ability to manage change, influence organisational culture, and implement improvements that support innovation and operational excellence. Whether you lead service teams, manage transformation programmes, or oversee risk and governance, this course provides the strategic mindset and practical toolkit required to drive lasting value across your organisation.

What’s Included

Accredited ITIL® 4 Direct, Plan & Improve (DPI) training
ITIL® 4 Direct, Plan & Improve certification exam
Official ITIL® 4 DPI manual
Tutor support
12-month access for eLearning learners
Mandatory online pre-course for Virtual Classroom / Classroom learners
Optional Take2 exam insurance available

Delivery Options & Pricing (with hours & duration)

eLearning – Delivered by ILX- DrTutor support

Self-paced, accredited online training

Price: £773.50 + VAT
Access Duration: 12-month licence
Study Time Required: Approx. 12–14 hours
Includes Exam: Yes
Monthly Instalment Option: £64.46 + VAT/month

Live Virtual Classroom – Delivered by ILX Tutors

Real-time instructor-led learning with group activities, case studies, and exam preparation.

Price: £2,006.25 + VAT
Format: Live interactive training
Includes: Tutor-led sessions, exercises, pre-course, exam

Classroom – Delivered by ILX Accredited Instructors

In-person learning with collaborative workshops and intensive exam preparation.

Price: £2,885.00 + VAT
Format: Face-to-face training
Includes: Printed materials, expert instruction, pre-course, exam

What you'll learn

Direct and govern digital and IT operations effectively
Integrate governance, risk, and compliance into the service value system
Apply organisational change management to drive successful improvements
Use measurement and reporting to support strategic planning
Enhance value streams and optimise workflows
Lead high-performing teams focused on continuous improvement
Align IT strategy with business outcomes
Implement structured planning and improvement frameworks

Key facts

Key Facts

Certification: ITIL® 4 Direct, Plan & Improve
Study Time: 12–14 hours (eLearning)
Delivery Modes: eLearning, Virtual Classroom, Classroom
Level: Intermediate / Strategic
Exam Included: Yes
Accredited: Yes

Who It’s For

Ideal for professionals responsible for shaping strategy, leading teams, or managing improvements. Suitable roles include:

Change Manager
Service Designer
Service Portfolio Manager
IT Operations Manager
Risk Manager
Continuous Improvement Lead
Transformation Manager
Team Leaders or Senior Analysts moving into strategic roles

Prerequisites

You must hold one of the following:

ITIL® 4 Foundation
ITIL® v3 Foundation
ITIL® 4 Managing Professional Transition Certificate

Training must be taken via an accredited training organisation.

Exam Information

Format: Multiple choice
Duration: 90 minutes
Pass Mark: 70%
Closed Book: Yes
Delivery: Online exam with remote proctor

FAQ

1. Is ITIL® 4 Direct, Plan & Improve globally recognised?
Yes. It is an internationally respected qualification used by organisations worldwide to improve governance, planning, and continual improvement capability.

2. Does the DPI certification expire?
ITIL certificates typically remain valid, but AXELOS recommends renewing every 3 years to stay current with best practice.

3. How long does the eLearning course take to complete?
Approximately 12–14 hours, depending on your study pace.

4. What does the Virtual Classroom option include?
Live tutor-led sessions, discussions, exercises, pre-course learning, and the exam.

5. Are the training materials accredited?
Yes — all DPI content delivered by DrTutor and ILX is fully accredited.

6. Do I need ITIL® 4 Foundation to take this course?
Yes. A valid ITIL® 4 or ITIL® v3 Foundation certificate is required.

7. Is the exam included in all delivery methods?
Yes — all study options include the DPI exam.

8. Can I study at my own pace?
Yes — the eLearning option gives 12 months of flexible access.

9. Is tutor support available in eLearning?
Yes. You receive access to tutor assistance when needed.

10. What topics are covered in DPI?
Governance, continual improvement, organisational change management, GRC, planning, measurement, reporting, and strategic direction.

11. Can I take the exam online from home?
Yes — exams are delivered via secure online proctoring.

12. Is pre-course work required?
Mandatory pre-course applies for Virtual Classroom and Classroom options.

13. Do I receive the official ITIL® DPI manual?
Yes — the manual is included.

14. Can I add Take2 exam insurance?
Yes — it can be selected as an optional extra.

15. Who should take DPI?
Anyone responsible for directing work, improving processes, managing change, or aligning strategy with operations.

خيارات التسجيل

ITIL 4 DPI.png