ITIL® 4 Create, Deliver and Support (CDS)

About the course

The ITIL® 4 Specialist: Create, Deliver & Support (CDS) course is the essential operational module within the ITIL 4 Managing Professional (MP) stream. Designed for IT teams and leaders who are responsible for building, running, and supporting digital products and services, this course dives deep into how modern IT organisations operate end-to-end — from design and development to release, support, and continual improvement.

In this programme, learners explore the full service delivery lifecycle, gaining the knowledge and capability to optimise workflows, improve team structures, enhance collaboration, and deliver high-quality customer experiences. CDS moves beyond theory and focuses on real-world execution — equipping you with the tools to manage work effectively, strengthen service performance, and integrate technical practices such as agile, DevOps, automation, and cloud-native operations.

Whether you work in IT operations, service management, support, engineering, DevOps, or digital product delivery, this course provides the practical blueprint for how modern teams should collaborate and operate. The training takes the ITIL 4 concepts and translates them into clear operational models that improve efficiency, resilience, and service reliability.

After completing the course, you’ll be well prepared for the ITIL 4 Specialist: Create, Deliver & Support (CDS) exam, enabling you to progress toward the full ITIL 4 Managing Professional (MP) qualification.

What’s Included

Official ITIL® 4 Specialist: CDS accredited training
Fully updated course materials aligned with the latest ITIL 4 guidance
Instructor-led sessions or eLearning modules (depending on option selected)
Exam voucher for ITIL® 4 CDS
Practice exam questions and mock tests
Course workbook and downloadable study resources
Access to an online learner portal
Expert tutor support
Certificate of completion
Up to 18 CPD hours (based on delivery format)

Delivery Options & Pricing

Live Virtual Classroom – Delivered by ILX Tutors

Real-time online training with interactive discussion, practical exercises, and exam preparation delivered by accredited ITIL experts. Instructor-led real-time course, 2 days / 14–16 hours total. Price: £1,995 + VAT

Self-Paced eLearning

Flexible online learning with interactive modules, multimedia content, and full exam preparation included. Self-paced online training, 12 months’ access, approx. 12 hours study.Price: £795 + VAT

In-Person Classroom – ILX Accredited
Face-to-face, 2 days / 14–16 hours (or on-site schedule as agreed). Price: £2885+ VAT

What you'll learn

Apply the principles of service design, development, and delivery within ITIL 4
Build high-performing, cross-functional IT teams
Integrate agile, DevOps, and lean practices into service operations
Understand end-to-end value streams and how services are created and supported
Use modern tools and automation to streamline workflows and reduce waste
Improve service reliability, efficiency, and user satisfaction
Manage work effectively across the entire service lifecycle
Align operational practices with business and digital strategy
Enhance collaboration between development, operations, and support teams
Prepare for and pass the ITIL® 4 CDS exam

Key facts

Key Facts

Course Level: ITIL 4 Specialist (Managing Professional stream)
Exam Format: 40 questions, multiple choice
Exam Duration: 90 minutes
Pass Mark: 70%
Delivery: Virtual classroom, self-paced eLearning, In-Person Classroom – ILX
Accredited: Fully accredited by PeopleCert
Estimated Training Hours: Virtual Classroom: 18 hours
eLearning: 20–25 hours (self-paced)

Who It’s For

This course is ideal for:

IT service managers
IT operations managers
Service desk leads and support specialists
DevOps and digital product teams
IT project managers and delivery managers
Process owners and technical professionals
Anyone pursuing the ITIL 4 Managing Professional (MP) designation
Professionals responsible for designing, delivering, or supporting Digital & IT Services

Exam Information

Format: Closed-book, online
Type: Multiple-choice, scenario-basedQuestions: 40
Passing Score: 70%
Duration: 90 minutes
Prerequisite: ITIL 4 Foundation
An exam voucher is included with all training options.

Pre-Course Requirements

Mandatory: ITIL® 4 Foundation certificate
Recommended reading: ITIL 4 Create, Deliver & Support publication
For classroom learners: pre-reading materials will be provided
For eLearning: no specific technical prerequisites required

FAQ

1. What is the ITIL® 4 Specialist: Create, Deliver & Support (CDS) module?
It is the key operational module in ITIL 4 that focuses on how to design, build, deliver, and support IT-enabled services across their full lifecycle.

2. Do I need the ITIL 4 Foundation certificate to enrol?
Yes. ITIL 4 Foundation is a strict prerequisite for sitting the CDS exam.

3. How long does the CDS course take to complete?
Virtual classroom takes around 18 hours of instructor-led learning. eLearning typically takes 20–25 hours depending on your study pace.

4. Is the CDS exam included in the course price?
Yes. All ILX training options include the official PeopleCert exam voucher.

5. What exam format should I expect?
The exam has 40 multiple-choice questions, lasts 90 minutes, and requires a 70% score to pass.

6. Is the exam taken online?
Yes. Exams are delivered online with remote proctoring, so you can take them from home or the office.

7. Are mock exams provided to help me prepare?
Yes. Practice questions and mock tests are included with both the eLearning and virtual classroom options.

8. Is there a self-paced online learning option?
Yes. The eLearning package is fully flexible, allowing you to study anytime, anywhere.

9. Does the course cover practical operational activities?
Absolutely. CDS is a highly practical module covering team structures, workflows, automation, DevOps, agile, and real-world operational models.

10. Does this module count toward ITIL Managing Professional (MP)?
Yes. CDS is one of the four modules required for earning the ITIL 4 Managing Professional designation.

11. What type of professionals typically take CDS?
IT service managers, DevOps engineers, service desk leads, IT operations teams, product owners, delivery managers, and digital service professionals.

12. Are the materials accredited by PeopleCert?
Yes. All ILX materials meet official PeopleCert accreditation requirements.

13. How long is the exam voucher valid for?
Normally 12 months from the date of issue.

14. Does the course include tutor support?
Yes. Virtual classroom includes live tutor interaction; eLearning includes support through the online learning portal.

15. Is there pre-reading before starting the course?
A pre-course study guide is provided; completing it is recommended but not mandatory.

16. Can I retake the exam if I fail?
Yes. You can add the PeopleCert “Take2” resit option at additional cost.

17. Can I combine CDS training with other ITIL 4 modules for a faster Managing Professional path?
Yes. Many learners choose to schedule multiple ITIL 4 Specialist modules (CDS, DPI, HDA, and HVIT) in sequence or combined formats to efficiently progress toward the ITIL 4 Managing Professional certification, balancing study pace with practical application.

18. Do I need technical experience to take CDS?

No, but general IT service management knowledge is helpful.

19. Does the eLearning option include video content?
Yes. It includes instructor-led videos, interactive modules, assessments, and downloadable resources.

20. Is this qualification recognised internationally?
Yes. ITIL qualifications, including CDS, are globally recognised and widely adopted across industries.

Enrolment options

ITIL® 4 Create, Deliver and Support (CDS)

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