Difficult conversations.svgMost Managers enjoy good relationships at work. However, even in the best workplace, disagreements can occur. When this happens it’s best to address the issue early and talk about it with your manager or supervisor.
This course will help Managers to prepare you for a difficult conversation in the workplace, and provide advice on how to handle the conversation well.
Remember, if there is something wrong, most managers would prefer to resolve it quickly so both of you can get on with the job.
This course includes the following guides and resources which you can download .Difficult conversations in the workplace - manager course
Guides
Why have a difficult conversation?
How to prepare for a difficult conversation
How to handle a difficult conversation
Manage your emotions
After the conversation
After you have left the workplace
Resources
Your conversation plan
Difficult conversations - complete guide.
Prepares for the conversation
Explains the situation clearly
Listens and considers his employee’s point of view
Manages your and the employee’s emotions
Agrees on how to move forward
Closes and documents the conversation.